“Single package” support for families with children

By completing one form on the portal, the applicant can submit one package of documents to receive several social support measures for children at once depending on his/her life situation.

After filling in the necessary information, the applicant confirms sending of the application once, the application is automatically «split» into the required number of applications, which are sent for consideration to the authorized structures. No re-entering information when submitting applications is required. This was achieved by amending legal acts and optimizing interagency cooperation in terms of submitting and processing documents.

Families with children are entitled to about 25 payments and benefits, both federal and regional.

Single Application Form — Designer  — is created to save time for families with children.

Service on the website for families with children who can receive the necessary measures of social support by filling out one comprehensive form to access 17 services:

Routing:

• The applicant fills out one comprehensive form

• The package of documents is «split» into separate requests depending on the number of services indicated by the applicant

• From the Portal of State Services of the city of Moscow, applications are sent to the departmental information system of the Department of Labor and Social Protection of the Population of the City of Moscow

• For each request, the status of service consideration is sent to the applicant’s personal account

• Processing of applications and making decisions take place in the departmental information system

Mechanics of the platform:

• Analyzing the information provided by the applicant (marital status, number of children, age of the applicant and children, etc.), the designer offers the applicant a list of family categories corresponding to the applicant’s life situation (large family, family with a newborn child, family of a single mother (father), etc.).

• As the applicant completes the form, the designer generates a list of services to which the applicant is entitled in his/her life situation.

• The mechanism allows to receive services in several categories at once in accordance with the applicant’s life situation — for example, payments related to the birth of a child and at the same time payments for a large family or for a low-income family.

• After providing necessary information, the applicant confirms the submission of the application once, and one package of documents goes to be considered for each selected service. Most of the information is verified through interagency cooperation. Information about the current status of considering the application and the final decision is sent to the applicant individually for each service.