Electronic Doctor

Вопрос практики - How do we detect health risks and problems early and without leaving home?

Первый регион реализации Moscow

Telemedicine
Implementation period: 3 months
Подготовительный этап
от 3 мес.
Команда практики

Practice description

Tasks:

  • Making healthcare services more efficient

  • Detecting severe conditions early

  • Making online medical consultations in various fields more accessible

  • Cutting down the appointment time


«Electronic Doctor» is a  telemedicine platform with an automated system of health advice designed for convenient remote communication between a doctor and a patient. Using the system, a registered patient can get a preliminary health assessment, and contact a doctor from any part of the world at any time. 

All Russian nationals aged 18 and older can use the platform. To get a service, a patient has to go to call4life.net the «Electronic Doctor» section, and select an online consultant in the field they need.


«Electronic Doctors» were designed for 7 most popular fields:

  • Oncology (Cancer risk assessment)

  • Cardiology (Heart risk assessment)

  • Nutrition (Healthy weight)

  • Female health («Women’s Health»)

  • Gerontology (Active longevity)

  • Depression/chronic tiredness (Chronic tiredness)

  • Virology (Express Virus) is is the most advanced viral infection and cold detection system we have today.

Electronic Doctor:

  • makes preliminary diagnosis,

  • gives health advice

  • gives the list of lab tests and specialist doctor appointments to clarify the diagnosis


Platform operation principle:

  1. A client contacts our online medical assistant (Electronic Doctor) that collects preliminary patient information, uploads lab test results to the platform, provides help on the platform use, and schedules an appointment with a general practice or a specialist doctor. The system enables the medical assistant to make notes on the patient’s complaints and add information that would make the doctor’s job easier during the appointment. 

    The Electronic Doctor interface is a test with a number of answer options for each question. During the dialogue with a patient, the «Electronic Doctor» asks questions, selecting them, depending on the patient’s answers, in such a way as to get as much information as possible in a short time to form an expert opinion and generate personal recommendations for each patient based on the patterns detected. 

  2. The recommendations, together with a list of lab tests and diagnostic exams required for the doctor to make a final diagnosis, are sent to the e-mail address provided by the patient. The patient can upload the test results from a separate page. After getting the results, the system checks them against the database highlighting specific values and risk factors for the doctor during the consultation. 

  3. If the patient is found to be at risk, he or she is recommended the necessary exams and an appointment in a healthcare institution. Patients may also get qualified medical advice from various countries of the world via a video call from the comfort of their home. Before the appointment the doctor is free to study all available documents and patient’s complaints, as well as the «Electronic Doctor» results. The doctor can also leave notes on the patient’s condition, prescribe additional tests, or give their opinion in the same window after the appointment. Patient’s digital medical records are always available online to be studied by doctors at any time.

Patients are issued doctor referrals, or various examination appointments, including to the leading healthcare institutions:

  • RZhD N.A.Semashko Central Clinical Hospital No.2 ,

  • «Ramsay Diagnostics» Diagnostic Centers

Online appointments are organized at the Call4life Clinic https://call4life.net/ru/services/doctor-consultation/


Practice result

  • To date more than 62,000 people have been consulted by Electronic Doctor

  • In the early stages, more than 8,000 cases of severe diseases were detected , which were confirmed after passing the tests

  • More than 5,500 doctors' consultations with a total duration of more than 800 hours were conducted on the platform

  • Reduction of  consultation time with a doctor by half: from 12 to 5-6 minutes

  • Partnership agreements for the provision of medical services were concluded with 2 largest medical organizations (OAO Russian Railways Central Clinical Hospital No. 2 named after N.A. Semashko and REMSI (tests and examinations)

Implementation cost: Up to 500 thousand ₽

Implementation stages

3 month

Подготовительный этап

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